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Here are answers to frequently asked questions:

How can I get a food parcel?

Neath Foodbank is open on Tuesdays and Fridays between 2 and 4pm. Please note you must have a foodbank voucher to receive help from the foodbank. If you don’t have a voucher please contact us to find out how to get a voucher.

What’s in a typical food parcel?

A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, sugar, tinned dessert and biscuits. Sometimes we are able to include some fresh produce such as bacon and cheese.

Can the parcel be adapted to special dietary requirements?

We try to adapt your food parcel to suit your dietary needs, including for people with diabetes, gluten intolerances, vegetarians and halal – please let us know when you arrive with your voucher. We will also try to adapt your parcel to accommodate any food allergies.

Will the food parcel cater for my whole family?

Our foodbank will adapt your food parcel according to the number of adults and children indicated on your voucher. We also try to provide foods that are age appropriate and in suitable quantities for your children. We can sometimes offer baby foods, but not SMA milk.

I have a baby, can you help with supplies of nappies and baby food?

Our foodbank usually carries a small stock of nappies and baby foods, which we can add to your parcel. Please let the foodbank know when you arrive if you need additional items for your baby. We will also signpost you to local provision of further support where possible.

How does my organisation make a referral to the foodbank?

Our foodbank works with a range of local agencies who meet people at risk of going hungry. Citizens Advice, children’s centres and health visitors are just some of those who can make refer people to our foodbank by issuing them with a foodbank voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered voucher holder.

How can I donate to the foodbank?

Please visit our “give help” page to find out how to donate food or money to the foodbank, and how to volunteer with us.

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